Baldrige Program Training

Oriel Incorporated offers an array of Baldrige training options in order to provide organizations with the proper tools to achieve optimum performance when it comes to applying the Baldrige Model and other improvement methodologies.

Whether your organization needs an overview of the methodology or wants to develop process improvement expertise internally, turn to Oriel. From an overview for your executive team to Black Belt certification, our courses run the gamut of process improvement topics and are based on more than 25 years of consulting and training experience. All of our offerings are designed to increase organizational performance and create competitive advantage. They are presented by an outstanding staff of quality professionals who have served as Baldrige examiners for a broad range of application reviews. Additionally, our core materials can be customized to suit your organization’s particular situation.

We offer a variety of different training options:

  • Executive Baldrige training provides an overview of the Baldrige program and helps your executive team understand the process, the Criteria (especially what the Baldrige Criteria expect from organizational leaders), what it takes to develop an application, and the benefits that result from Baldrige feedback. The training also addresses how the Baldrige Model relates to other improvement methodologies, and the impacts the program has had on organizational performance. This training includes exercises and is interactive, so that your executive team can thoroughly acquire the valuable insight and information it will need in order to make a decision about developing an application.

  • Baldrige assessment team training includes giving team members a working knowledge of the Baldrige Criteria, which they can draw on to research and write an assessment. Oriel consultants take the time to review each section of the Baldrige Criteria, so that your assessment team can understand both the overall requirements from a systems perspective and the detailed requirements of each section. We also explain what to look for in scoring for the process categories (approach, deployment, learning, and integration) and the results categories (performance levels, trends, comparisons, and integration). This training includes exercises and is interactive, so that your assessment team can thoroughly acquire the valuable insight and information it will need to conduct their assessment.

Improvement Approach Selection and Development

An assessment or application feedback will provide your organization with a wealth of information about opportunities for improvement; however, you will learn what can be done, not how to improve. Not to worry—Oriel’s consultants can apply their Baldrige expertise to help you review the opportunities for improvement and determine which ones would create the greatest value for your organization. Because opportunities for improvements surface in nearly every category, many of Oriel’s offerings are ideal to help your organization make the most of them.

    • Understanding Your Customer programs are optimal for addressing opportunities that surface in the Baldrige review of Section 3—Customer and Market Focus. The Criteria state:

      The CUSTOMER AND MARKET FOCUS Category examines HOW your organization determines the requirements, needs, expectations, and preferences of CUSTOMERS and markets. Also examined is HOW your organization builds relationships with CUSTOMERS and determines the KEY factors that lead to CUSTOMER acquisition, satisfaction, loyalty, and retention and to business expansion and SUSTAINABILITY.

      Oriel’s programs on       Customer Experience Management, Customer Value Analysis, and Voice of the Customer are all geared to assisting your organization to make the improvements necessary to increase your customer and market focus. Our consultants are trained to help you determine which of these programs will serve you best to improve your organizational performance and gain competitive advantage. Voice of the Customer Training in particular will give you the expertise to collect information from your customers and develop performance requirements to better meet their needs.

    •  Oriel’s Teams offerings are ideal for addressing opportunities that surface in the Baldrige review of Section 5—Workforce Focus. The Criteria state:

      The WORKFORCE FOCUS Category examines HOW your organization engages, manages, and develops your WORKFORCE to utilize its full potential in ALIGNMENT with your organization's overall MISSION, strategy, and ACTION PLANS. The Category examins your ability to assess WORKFORCE CAPABILITY and CAPACITY needs and to build a WORKFORCE environment conducicve to HIGH PERFORMANCE.

      Oriel consultants have the expertise to review your team performance with you and your management and address areas that need improvement. After those areas have been identified, the consultant can work with you to determine which of Oriel’s consulting, training, and products will best help your organization to improve team performance. With Oriel’s help, your organizational teams can optimize their processes and interactions to elevate performance and increase customer satisfaction.

    • Oriel’s Process Management offerings are perfect for addressing opportunities that surface in the Baldrige review of Sections 4 and 6. In Section 4—Measurement, Analysis, and Knowledge Management, the Criteria state:

      The MEASUREMENT, ANALYSIS AND KNOWLEDGE MANAGEMENT Category examines HOW your organization selects, gathers, analyzies, manages, and improves its data, information, and KNOWLEDGE ASSETS and HOW it manages its information technology. The Category also examines HOW your organization reviews and uses to improve its PERFORMANCE.

      Oriel’s Process Management offerings feature components to help organizations develop the performance data, knowledge assets, and systems they need in order to measure and analyze their performance as well as manage the data pertaining to it.

In Section 6—Process Management, the Criteria state:

The PROCESS MANAGEMENT Category exmiens HOW your organization determines its CORE COMPETENCIES and WORK SYSTEMS and HOW it designs, manages, and improves its KEY PROCESSES for implementing theose WORK SYSTEMS to deliver CUSTOMER VALUE and achieve organizational success and SUSTAINABILITY. Also examined is your readiness for emergencies.

Oriel’s Process Management, Six Sigma, and Lean offerings are all geared to help your make the improvements it needs in order to improve its process management.

  • Oriel’s Process Management program provides the five-stage framework necessary for optimizing process management to deliver customer value and achieve organizational success and sustainability.

  • Oriel’s Six Sigma and Lean offerings provide the improvement methodologies that the Baldrige Model suggests will boost your organizational performance. Oriel’s consultants can customize these offerings to pertain directly to your organization, and help you understand and implement the approaches every step of the way.

    • Oriel’s Six Sigma DMADV design offering will address your organization’s need for process design as stipulated in Section 6.1—Work Systems Design. The Criteria ask:

      6.1 Work Systems Designs: How do you design your work systems?
      Describe HOW your organization determines its CORE COMPETENCIES and designs its WORK SYSTEMS and KEY PROCESSES to deliver CUSTOMER VALUE, prepare for potential emergencies, and acheive organizational success and SUSTAINABILITY.

      Six Sigma DMADV can seem intimidating, but Oriel’s experienced consultants can help you understand the methodology, determine how it can be best applied to your organization, and implement it to your organization’s best advantage.

Oriel provides Six Sigma DMAIC, Lean Six Sigma, and Lean offerings that will address your organization’s need for continuous process improvement, as addressed in Section 6.2—Work Process Management and Improvement. The Criteria ask:

6.2 Work Process Management and Improvement: How do you manage and improve your key organizational work processes?
Describe HOW your organization implements, manages, and improves its KEY work: PROCESSES to deliver CUSTOMER VALUE and achieve organizational success and SUSTAINABILITY.

Oriel’s expert consultants and trained Baldrige examiners can assist you as you review your existing process management capabilities. Then, based on that review, we can work with you to develop and implement a program based on one or a combination of these approaches, with the goal of taking your organizational performance to the next level. With Oriel’s help, your organization can streamline operations, optimize processes, and increase market presence.