Press Releases and Case Studies are also available online.
Do You Work for ISO or Does ISO Work for You?
by Ernani Pires
Did you ever wonder why ISO 9001 certification has not
yet had a tangible impact on your company’s overall business performance? Does it feel like you are “working for ISO” as your organization expends a lot of effort and resources in order to avoid trouble with your registrar? If so, consider a holistic approach to managing quality by embracing the guidance given in ISO 9004—have “ISO work for you.”
The Performance Excellence Journey (Webinar)
by James Christensen
Fusing Baldrige and Lean Six Sigma
Achieving Performance Excellence: Combining Baldrige and Lean Six Sigma
by James Christensen
The Baldrige framework and integrated Lean Six Sigma approaches are powerful tools that, when fused, give your organization an unparalleled edge over the competition.
Improving Human Reliability - The Final Frontier (white paper)
by John Evans, Ph.D. and Rohit Ramaswamy, Ph.D.
Human errors are everywhere. Organizations that successfully address the risk of human error in addition to having a robust process improvement program are less prone to catastrophic failure and the consequences, realize greater efficiencies, and have greater assurance of enhanced success in the market. This is the "final frontier" of organizational excellence.
Organizational Human Error Assessment
by The SAM Group, March 2008
Making Improvement Work: Using Process Management to Transform Your Performance Improvement Initiative (white paper)
by Rohit Ramaswamy, Ph.D., Michael Bremer, and Brian McKibben, January 2008
Oriel Incorporated presents a process management approach to help your organization "super charge" your process improvement initiative. If your organization already has a process improvement program, our approach will ensure better focus, alignment, and sustainability. If your organization is starting from scratch, our approach defines a road map for designing an effective process improvement program.
From QMS to Lean Six Sigma
by Ernani Pires, February 2008
Beyond the Voice of the Customer: How to Grow Your Company Using Customer Value Analysis (white paper)
by William J. Feuss, Ph.D. and Rohit Ramaswamy, Ph.D., October, 2007
Understanding your customers' perceptions of value can make your company a market leader. By using Customer Value Analysis to focus quality improvement efforts, your company can chart its course to sustainable growth.
Using Enabling Technology to Maximize Returns from Your Six Sigma Program (white paper)
by Rohit Ramaswamy, Ph.D. and Michael Cusack, May, 2007
Successful Six Sigma implementation is about more than just launching and completing projects. The use of enabling technology helps to close the gaps that limit effectiveness and efficiency of Six Sigma and Lean Six Sigma deployments.
Integrating Lean and Six Sigma Methodologies (white paper)
by Rohit Ramaswamy, Ph.D., March 2007
Process Management
by Rohit Ramaswamy, Ph.D., January 2007
Achieving Strategic Customer Focus Through Enterprise VOC
by Rohit Ramaswamy, Ph.D., January 2007
Lean Six Sigma Integration for Business Excellence
by Rohit Ramaswamy, Ph.D. - Dec. 06
Achieving Lean Success: A Pathway for Implementation (white paper)
by Dana Ginn and Lynda Finn, December 2006
How do you implement Lean to its fullest advantage? How do you know which approach to use and when to use it? How do you address the key drivers of waste?
The Role of the Process Excellence Champion
by Oriel Inc - 2005
Senior leaders actively support Process Excellence by fulfilling specific roles and responsibilities. The senior leaders actively champion the effort by forming a Champion Team and by sponsoring individual projects.
The Champions thus take on the ultimate responsibility for the overall success of implementing Process Excellence as well as for individual projects.
Featured Archive Articles:
Six Sigma in Healthcare
by Eric Hummel, Steve Villaescusa - November 2002
Six Sigma Reality
by Eric Hummel - October 2000
Is It Process or People?
by Eric Hummel - October 2000
Improving Team Effectiveness
by Ronald D. Snee, Kevin H. Kelleher, J. Gordon Myers, and Sue Reynard - Quality Progress, May 1998
Leader: Develop Thyself
by Eric Hummel - Madison Business Journal, July 1998
Leadership Can Be Learned
by Eric Hummel - Madison Business Journal, October 1998
